Moxi Loxi Returns, Exchanges & Fit Promise

Prepared for you. Final sale. Supported for 30 days.

Choosing a wig or topper is personal, and we understand that purchasing hair online can feel different from buying an ordinary product. That is why Moxi Loxi does more than ship a piece.

We learn how you wear your hair and professionally prepare your wig or topper using the preferences you share with us. Our goal is for your piece to arrive feeling more personal, natural and ready to wear, not like an untouched stock piece you are left to figure out on your own.

Every Moxi Loxi wig and topper is final sale and supported by our 30-Day Fit & Finish Promise. If something does not feel quite right, contact us within 30 calendar days of delivery. We will listen, evaluate what you are experiencing and help determine the appropriate fit or finish refinement.

If an approved adjustment requires your piece to return to us, you may request a prepaid domestic return label within the 30-day Fit & Finish period.

Final sale does not mean final support.

The 30-Day Fit & Finish Promise

The promise applies to Moxi Loxi wigs and toppers unless a product is expressly identified before purchase as not including Fit & Finish support.

Support is limited to Moxi Loxi-approved fit and finish refinements that are appropriate for the original order, product and preferences provided before preparation. The promise is not a refund, return, exchange, replacement or unlimited satisfaction guarantee. It does not cover a change of mind, a new preference after preparation, normal wear, improper care, work performed by another person, accidental damage or a request that materially changes the original order.

Contact us before shipping your piece. Returns sent without authorization may be refused. When we approve a refinement that requires the piece to be returned, we will provide instructions. Prepaid labels are available upon request for approved domestic adjustments during the 30-day period.

Final-Sale Products and Services

Wigs, toppers, hairpieces, hair replacement systems, hair extensions and full cranial prostheses are final sale. This includes in-stock, available-to-order, specially sourced, custom, personalized, archive, sample-sale and showroom pieces.

Professional services are also final sale once performed or begun. These may include preparation, cutting, shaping, blending, thinning, styling, coloring, toning, fitting, alteration, attachment, installation, maintenance and repair.

Digital gift cards are final sale and are not eligible for return, refund or exchange except where required by law. Contact Moxi Loxi if you experience a delivery or balance problem.

Products expressly marked Final Sale are not eligible for return, refund or exchange. A promotional discount does not change the support included with a qualifying wig or topper unless the product listing expressly states otherwise before purchase.

Home Care, Accessories and Personal-Use Products

Opened or used hair care, scalp care, supplements, adhesives, tapes, removers, sleep products, brushes, combs, caps, bands and other personal-use products are final sale for health and hygiene reasons.

An unopened, unused and sealed standard home-care product or accessory may be eligible for return if you contact us within seven calendar days of delivery and the item remains in its original saleable condition. Products expressly marked Final Sale are not eligible.

Damaged, Incorrect or Potentially Defective Items

Please inspect your order promptly. If an item arrives damaged, is not the item ordered or may have a manufacturing defect, contact us within seven calendar days of delivery. Include your order number, a description of the concern and clear photographs or video.

Keep the item unworn, uncut, uncolored, unwashed, unstyled, unaltered and in its original packaging while we review it. Do not remove or cut lace, apply adhesive or tape, or begin customization.

We will assess the concern and determine the appropriate remedy based on the circumstances and applicable law. A remedy may include repair, replacement, exchange, store credit or refund. When Moxi Loxi requires the item back for an approved damage, incorrect-item or defect review, we will provide a prepaid return label.

Natural variation in human hair, differences caused by lighting or screen display, normal wear, improper care, customer alteration and damage occurring after delivery are not automatically manufacturing defects. We review concerns individually and fairly.

Order Changes, Availability and Shipping Delays

Contact us immediately if you need to change or cancel an order. A cancellation is not guaranteed after Moxi Loxi begins sourcing, preparation, customization or service work.

Some selections are available to order and are not stocked in every color, length, size or construction. If we cannot secure your selection or ship within the timeframe communicated to you, we will contact you with the available options. These may include accepting a revised timeframe, choosing an available alternative or cancelling the affected item for a full refund when required.

Expedited shipping shortens carrier transit time. It does not automatically shorten sourcing, preparation or customization time.

Insurance and Healthcare-Plan Reimbursement

Insurance coverage and reimbursement are determined by your individual healthcare plan and do not change the final-sale status of your purchase.

We Are Here Before and After Your Purchase

Not sure about color, fit, density, length or style? Contact us before ordering or complete a FitScan so we can guide you.

After delivery, please reach out if your piece needs refinement. We keep your fit and preparation preferences on file, helping make this purchase and future purchases more personal and familiar.

Contact Moxi Loxi

Email: support@moxiloxi.com
Phone: (925) 718-5116
Studio: 822 Hartz Way, Suite 170, Danville, California 94526

This policy does not limit any rights or remedies available under applicable law.