Uncover the keys to unlocking your hair's full potential with Moxi Loxi's comprehensive FAQs.

Moxi Loxi

Our Process

Every journey is unique, we honor your hair story.

What sets Moxi Loxi apart from other hair loss solution providers?

Moxi Loxi is a unique blend of an online boutique and specialized salon services that cater to the unique needs of individuals wearing wigs, hairpieces, hair extensions and those dealing with thinning hair. Our emphasis is on providing personalized hair loss solutions, which include high-quality wigs, hairpieces, and specially formulated hair care products. Our team of experienced professionals ensures that each client receives individualized care tailored to their specific needs.

Are your wigs and hairpieces suitable for medical-related hair loss?

Absolutely. Many of our products are designed with medical-related hair loss, such as alopecia or chemotherapy-induced hair loss, in mind. They're crafted for comfort, natural appearance, and durability.

Can I get a customized wig or hairpiece?

Yes, we offer customization services. You can meet with Karen Aria, Moxi Loxi Founder, who will guide you through the process, ensuring you receive a wig or hairpiece tailored to your preferences and measurements.

How do I care for my wig or hairpiece to ensure its longevity?

We offer specialized treatment, styling and check up services to have our expert services at your fingertips! Regular maintenance and repair services are available to tackle any wear and tear. We offer a range of hair care products specifically formulated for wigs and hairpieces. Regular shampooing, conditioning, and proper storage are essential.

How do I wash my wig?

Washing a human hair wig or HRS doesn't have to be a daunting task. With the right techniques, you can keep your hair looking fabulous. Follow these simple steps to properly wash your human hair wig or HRS.

Materials Needed:

- Gentle shampoo 

- Conditioner (leave-in & rinse-out)

- Wide-tooth comb

- Towel

- Styling stand

- Styling head (cork preferred)

- Cold or lukewarm water

- T-pins (Generally for Hair Replacement Systems due to size)

- Optional: Plastic wig cap (to go over styling head)


Step 1: Detangle 

Before washing, use a wide-tooth comb to gently detangle the hair. Start at the tips and work your way up to the roots to avoid causing damage.

Step 2: Pre-Wash Setup

Fill a sink or basin with cold to lukewarm water. Add a small amount of gentle shampoo.

Step 3: Submerge 

Gently submerge the wig into the water. Avoid twisting or wringing as this can damage the fibers. Be especially gentle with a lace front, as this area is delicate. 

Step 4: Shampoo

Gently distribute the shampoo using your fingers. Be cautious not to tangle the hair. For the cap/base area, lightly press the shampoo through the cap/base if needed, do not scrub.

Step 5: Rinse

Rinse the wig in cold or lukewarm water until the shampoo is completely removed.

Step 6: Condition

Apply a generous amount of conditioner, focusing the mid shaft to ends of the hair. Do not place it in the wig cap/base. Let sit for 3 to 5 minutes before rinsing. 

Step 7: Rinse Again

Rinse the wig thoroughly in cold or lukewarm water.

Step 8: Towel Dry

Gently pat the wig dry with a towel. Do not wring or twist.

Step 9: Detangle

Spray leave in conditioner, gently comb (wide tooth comb) or brush (detangling brush), place on styling head (on stand), part the hair where you would like it to dry. Be sure the lace, hair and cap are not tucked under. T-pins are helpful to secure hair replacement systems to the styling head. Sliding the pin through the clips, instead of through the base is recommended. 

Step 10: Air Dry

Place on a styling stand and allow it to air dry completely or approximately 70% depending on the style desired. If the hair has a curly texture, you may also scrunch and use supporting products recommended by your Hair Specialist. Do not use a hair dryer whenever possible as the heat can damage the hair.

Step 11: Final Styling

Once dry, you can style it as you wish. Use a wide-tooth comb for best results.

By following these steps, you'll be able to maintain the natural look and feel of your human hair wig or hair replacement system. Proper care will not only keep the system looking its best but also prolong its lifespan.

Is there a physical location for Moxi Loxi where I can try on products?

Yes, Moxi Loxi operates a full-service hair loss solution boutique salon. You can book an appointment to visit, try on personalized items, and consult with Karen for the best solutions for your needs.

Are your products suitable for men & women?

Absolutely, Moxi Loxi provides personalized hair loss solutions, ensuring that everyone discovers a product that aligns with their unique style and requirements.

How frequently should I replace my wig or hairpiece?

The lifespan of a wig or hairpiece varies based on its material, frequency of use, care, maintenance, styling, quality and preference. With proper care, human hair wigs can last a year or more, while synthetic ones typically last 4-6 months with regular wear. Periodic maintenance may extend their life.

Can I swim or exercise while wearing my wig or hairpiece?

Yes, many of our customers swim or exercise in their wig or hairpiece. Some of our customers have a wig or hairpiece specifically for these types of activities. Over time having a wig or hairpiece wardrobe, which is a collection of a variety of items for different occasions. Remember, while possible, chlorine or salt water can harm the wig's fibers. If you swim, we recommend using a protective swim cap. As for exercise, sweat can affect the wig's longevity, so ensure you wash and care for it appropriately afterward. If you wear a bonded hairpiece be sure to ask about our sweat and water resistant options.

How often should I wash my wig or hairpiece?

It depends on wear frequency. If you wear it daily, a bi-weekly wash is recommended. Less frequent wearers can wash their wig once every 10-15 wears. Always use the recommended hair care products for the best results. For best results, use Moxi Loxi’s specially formulated hair care products.

Do I need to use special products on my wig or hairpiece?

Yes, regular hair care products may be too harsh, heavy, damaging or ineffective for wigs and hairpieces. We offer a line of specially formulated shampoos, conditioners, and styling products that ensure the longevity and appearance of your hair solution. Moxi Loxi has a number of specially formulated hair care products available online.

Do you offer hairpieces for specific sections of the head, like the crown or sides?

Absolutely! We have a variety of hairpieces designed for specific areas, such as the crown, sides, or back. The options are endless! We will guide you in choosing the perfect piece for your needs.

How can I ensure my wig looks as natural as possible?

Proper fitting, choosing the right hair density, and opting for lace front or skin top appearance wigs can increase the natural look. We also customize and trim the wig to perfectly frame your face.

Are there financing or payment plans available for higher-priced items?

Yes, Moxi Loxi offers flexible payment options to ensure our clients can access the necessary products. Please contact us for more details on available plans. 

Can I sleep in my wig or hairpiece?

It's recommended to remove your wig at night to prevent tangling and unnecessary wear. If you must sleep in it, consider a silk or satin pillowcase to reduce friction, such as our Silk Sleep Set, or our Headband wig.

I'm undergoing chemotherapy; when is the best time to come in for a wig fitting?

Many clients find it helpful to come in before they begin losing hair. This way,  we can match the wig's style and color to your natural hair, ensuring a seamless transition.