Digital Download Help
Open your purchased Hair Wardrobe Planner and its three PDFs using the email from your order.
Open your buying guide and Planner
- Open My Purchased Downloads above and sign in with the email used at checkout. Enter the six-digit code if prompted.
- Choose Hair Wardrobe Planner in My library.
- Open the guide you want, then select its PDF to save a copy to your device.
Which three files are included?
- For the four-page quick start, open Start here: Your hair, your way and select Moxi-Loxi-Your-Hair-Your-Way.pdf.
- For the eight-page buying guide, open Before You Buy: Wig & Topper Buying Guide and select Moxi-Loxi-Before-You-Buy-Guide.pdf.
- For the six-page fillable workbook, open Download your Planner and select Moxi-Loxi-Hair-Wardrobe-Planner.pdf. Save your own copies to your device.
Open your saved PDF in a reader that supports fillable forms. Add one entry, save, then reopen the file to check that your notes remain. You can also print a blank copy to complete by hand.
Common questions
Do I have to fill anything in before using the guide?
No. Start with the four-page Your Hair. Your Way. guide for everyday combinations and organizing ideas. The eight-page Before You Buy guide adds completed examples, a worked cost comparison and questions you can copy. The quick start has five optional fields, and the separate six-page Planner offers more space for your own notes and choices.
Where do I find a free download again?
Open Care & Learning → Care Guides & Videos in the website menu. Choose a topic or All 15 resources to find the guide you want. Open the Care Library. The free guides do not require a purchase or sign-in.
Do my PDF notes sync to my fitting account?
No. Entries in a saved PDF stay in that file. They do not update your fitting profile or submit information to Moxi Loxi. Keep your completed copy in a place you can find again, and share any details with the team only when you choose to.
Why am I being asked to sign in again?
The fitting app uses a separate account from the Moxi Loxi customer account for My library and Care Circle. For a purchased Planner, use the email on your order confirmation. Free PDFs in the Care Library do not require sign-in.
I purchased the Planner but cannot see it.
Check that you signed in with the email address shown on your order confirmation. Access is added after successful payment. If the order is paid but your Planner is missing, contact us with your order number.
My sign-in code has not arrived.
Check the spelling of your email address, then look in your spam or junk folder. Use the most recent code. If it has expired, return to sign-in to request a new one. Never share your sign-in code with anyone.
The PDF opens, but my notes do not save.
Some browser previews do not retain form entries. Download the file first, then open that saved copy in a PDF reader with form support. Save your changes before closing. Test one field before completing the whole Planner.
Can I use the Planner on a phone?
You can download the PDF on a phone or tablet. Form editing depends on your PDF reader. For more room to write, use a larger screen or print the pages.
Do I need to wait for shipping?
The Hair Wardrobe Planner is a digital download. There is no printed item to ship. Physical products purchased separately follow their own shipping details.
Is this the same as the Care Passport?
The free Care Passport keeps piece details, care notes, plus wash history together. The Hair Wardrobe Planner includes a four-page quick-start guide with everyday ideas, an eight-page buying guide with completed examples, and a six-page workbook to organize a hair wardrobe, compare options, plan a budget and record next steps.
Can MOXI LOXI see what I write?
Your entries stay in the copy you save. The Planner does not ask you to submit your notes to us. Keep your file somewhere you can find it again.
Looking for your fitting profile or Care Circle?
Your fitting profile uses its own app sign-in. Care Circle uses your Moxi Loxi customer account; it is separate from purchasing the Planner.
Still need a hand?
Email support@moxiloxi.com with your order number, device type, plus what happens when you try to open the file. A screenshot of an error can help. Please leave out payment details, sign-in codes, or personal health information.
For an order or refund question, use the same support address. Our refund policy is available here.