Shipping policy

Say goodbye to bad hair days—and hello to a new beginning. At Moxi Loxi, we offer a range of hair loss solutions, from premium human hair wigs and toppers to hair extensions and scalp care treatments. Whether you’re navigating cancer-related hair loss, alopecia, hormonal imbalances, or thinning hair, we’re here to support you every step of the way.

We offer several convenient options for receiving your products, including in-store pickup and domestic shipping.

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In-Stock Items

Orders for in-stock items—like our ready-to-wear wigs, clip-in extensions, and hair care products—are typically processed within 1–2 business days. You’ll receive a shipping confirmation email with a tracking number once your order has shipped.

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Custom Items

Custom hairpieces, made-to-order wigs, and personalized toppers require extra time for processing. You’ll be notified via email once your custom piece is complete and ready to ship or pick up.

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Shipping Cost

Shipping costs are calculated at checkout based on your location and selected service.

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In-Store Pickup

Local to the East Bay? We offer free in-store pickup for in-stock items, typically ready within 24 hours. Wait for your email confirmation before heading to the salon.

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Tracking Your Order

You’ll receive a tracking number once your order ships. Use it to stay up to date on your package’s journey.

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Returns & Exchanges

Please refer to our Return Policy for details on returns and exchanges, including eligibility for hairpieces and hygienic products.

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Customer Support

For questions about your order, contact us anytime at moxi@moxiloxi.com or call us at (925) 718-5116. Our team is here to help.